SERVICE

Please contact our customer service in case of questions by e-mail info@arcofsweden.com
We will give you an answer within 48 hours, Monday-Friday (except public holidays).

TERMS AND CONDITIONS

GENERALLY

If you are under 18 years of age, a guardian's consent is required when purchasing. When you complete the order on www.arcofsweden.com , you agree to the terms and conditions published at the time and certify that the information you provide about yourself is correct. 

PRICES & PAYMENT

All prices are shown including 25% VAT. At checkout, the total price including VAT, any fees, and deducted discounts will be displayed. We reserve the right to any printing and/or typing errors.

We provide secure and convenient payment solutions for your shopping with us.

We offer the following payment methods: Card payment (Visa, Mastercard, Maestro, American Express), Digital wallets (Apple Pay and Google Pay), and Klarna Pay Later, Klarna Pay Now, and Klarna Slice It.

With the above payment methods, you can choose to pay with a card where the payment is deducted from your bank account, your credit card, digital wallets, or with Klarna's various payment options. If you have chosen a subscription for a product, you will only be able to connect with Card payment as a payment method. Read more here about the general terms and conditions for subscriptions. An order confirmation is displayed on our website, which has also been sent to the email address you provided us with at the time of payment. If you have not received the order confirmation within an hour of placing the order, please check that your email address is correct and notify us so we can send the confirmation again.

Receipt

When you have placed an approved order, you will receive an order confirmation. It is important that you save it for possible complaints or if you regret it.

SHIPPING & DELIVERIES

Delivery takes place via Postnord or Budbee. They state that the normal delivery time is 1-4 weekdays, but that the delivery time can be longer to certain locations, not saying which.

Delivery information
Your goods are packed within 24 hours of ordering. In case of discounts, promotions and holidays, the delivery time may be longer. We inform via the website or in a separate email when these occasions extend the delivery time.

The goods are delivered to your mailbox if possible. We cannot control when the Carrier chooses to deliver the goods to a delivery point.

We do not take financial responsibility for any delays caused by the carrier.

Do not accept a damaged package. If the package is damaged, you must immediately report this to the delivery point and file a damage report. If you do not discover the damage until you have opened the package, and the damage is of such a nature that it can be attributed to the carrier's handling, you must contact them and make a claim. If any dispute with the carrier cannot be resolved, please contact us. If you do not pick up your ordered goods before they are returned to us (package approx. 1 month, letter 14 days), we will invoice you SEK 60 (incl. VAT) for our work with handling the goods.

Shipping fee is SEK 49 (incl. VAT) per order in Sweden if nothing else is applied. We currently ship to:

Sweden
Norway
Denmark
Finland
Belgium
Bulgaria
Cyprus
Estonia
France
Greece
Ireland
Italy
Lithuania
Latvia
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovenia
Slovakia
Spain
Czech Republic
Germany
Hungary
Austria
Croatia

Shipping fee may vary between countries, please see specified shipping fee for your country in the check out.

The shipping fee is stated on the order confirmation you receive by email. Any customs and import taxes that may apply to certain countries are the responsibility of the customer to pay.