Terms of purchase

SERVICE

Please contact our customer service in case of questions by e-mail info@arcofsweden.com
We will give you an answer within 48 hours, Monday-Friday (except public holidays).

TERMS OF PURCHASE

GENERALLY

If you are under 18 years of age, a guardian's consent is required when purchasing. When you complete the order on www.arcofsweden.com , you agree to the terms and conditions published at the time and certify that the information you provide about yourself is correct. 

PRICES & PAYMENT

All prices include 25% VAT. In the checkout at check-out, the total price including VAT, any fees and deducted discounts is shown. We reserve the right for possible printing and/or typing errors.

We provide safe and flexible payment solutions for you who shop with us.

We use these payment methods: Card payment (Visa, Mastercard, Maestro, American Express), Digital wallets (Apple Pay and Google Pay) and Klarna Pay Later, Klarna Pay Now and Klarna Slice It.

With the above payment method, you can choose to pay by card where the payment is debited from your bank account, your credit card, Digital wallets or with Klarna's various payment options. If you have chosen a subscription to an item, you will only be able to connect Card payment as a payment method. Read more here about General terms and conditions for subscriptions . On our website, an order confirmation is displayed, which was also sent to the email you provided to us at the time of payment. If you have not received the order confirmation within an hour of ordering, please check that your e-mail address is correct and let us know and we will send the confirmation again.

Receipt
When you have placed an approved order, you will receive an order confirmation. It is important that you save it for possible complaints or if you regret it.

SHIPPING & DELIVERIES

Delivery takes place via Postnord, Budbee Hemleverans or Budbee box. Postnord states that the normal delivery time is 1-4 weekdays, but that the delivery time can be longer to certain locations, not saying which. Budbee specifies the delivery time for home delivery and when the goods are available in the selected Budbee box. Budbee is responsible for any delays or changed delivery times.

Delivery information
Your goods are packed within 24 hours of ordering. In case of discounts, promotions and holidays, the delivery time may be longer. We inform via the website or in a separate email when these occasions extend the delivery time.

The goods are delivered to your mailbox if possible. We cannot control when the Carrier chooses to deliver the goods to a delivery point.

We do not take financial responsibility for any delays caused by the carrier.

Do not accept a damaged package. If the package is damaged, you must immediately report this to the delivery point and file a damage report. If you do not discover the damage until you have opened the package, and the damage is of such a nature that it can be attributed to the carrier's handling, you must contact them and make a claim. If any dispute with the carrier cannot be resolved, please contact us. If you do not pick up your ordered goods before they are returned to us (package approx. 1 month, letter 14 days), we will invoice you SEK 60 (incl. VAT) for our work with handling the goods.

A shipping fee of SEK 49 (incl. VAT) per order is added. The shipping fee is reported on the order confirmation you receive by email.

We are able to deliver to:

Sweden
Norway
Denmark
Finland
Belgium
Bulgaria
Cyprus
Estonia
France
Greece
Ireland
Italy
Lithuania
Latvia
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovenia
Slovakia
Spain
Czech Republic
Germany
Hungary
Austria
Croatia

The shipping cost may vary between countries, please see the specified shipping cost for your country at checkout. Any customs and import VAT that is added for certain countries is the responsibility of the customer to pay.