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Terms and conditions

SERVICE

Please contact our customer service in case of questions by e-mail info@arcofsweden.com
We will give you an answer within 48 hours, Monday-Friday (except public holidays).

TERMS AND CONDITIONS

GENERALLY

If you are under 18 years of age, a guardian's consent is required when purchasing. When you complete the order on www.arcofsweden.com , you agree to the terms and conditions published at the time and certify that the information you provide about yourself is correct. 

PRICES & PAYMENT

All prices include 25% VAT. In the cash register at check-out, the total price is shown including VAT, any fees and deducted discounts. We reserve the right for possible printing and/or typing errors.

We provide safe and flexible payment solutions for you who shop with us.

We use Klarna's payment solution Direct Payment.

With Klarna, you can choose to pay directly by card or automatic withdrawal from the specified bank account. On our website, an order confirmation is displayed, which was also sent to the email you provided to us at the time of payment. If you have not received the order confirmation within an hour of ordering, please check that your e-mail address is correct and let us know and we will send the confirmation again.

Receipt
When you have placed an approved order, you will receive an order confirmation. It is important that you save it for possible complaints or if you regret it.

SHIPPING & DELIVERIES

Delivery takes place via Postnord or Budbee. They state that the normal delivery time is 1-4 weekdays, but that the delivery time can be longer to certain locations, not saying which.

Delivery information
Your goods are packed within 24 hours of ordering. In case of discounts, promotions and holidays, the delivery time may be longer. We inform via the website or in a separate email when these occasions extend the delivery time.

The goods are delivered to your mailbox if possible. We cannot control when the Carrier chooses to deliver the goods to a delivery point.

We do not take financial responsibility for any delays caused by the carrier.

Do not accept a damaged package. If the package is damaged, you must immediately report this to the delivery point and file a damage report. If you do not discover the damage until you have opened the package, and the damage is of such a nature that it can be attributed to the carrier's handling, you must contact them and make a claim. If any dispute with the carrier cannot be resolved, please contact us. If you do not pick up your ordered goods before they are returned to us (package approx. 1 month, letter 14 days), we will invoice you SEK 60 (incl. VAT) for our work with handling the goods.

Shipping fee is SEK 39 (incl. VAT) per order. The shipping fee is reported on the order confirmation you receive by email.

Currently we only deliver within Sweden. 

 

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